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Frequently
Asked Questions
Pre-Sales
Questions
What makes Testwiz better than other quality assurance management systems?
What
makes Testwiz better than other bug/issue tracking tools?
What
makes Testwiz better than other test management tools?
Can
I pay for the software using a purchase order?
Do
you offer a discount for non-profit and academic institutions?
Can
I pay for the software using a wire transfer or ACH payment?
How will I receive my copy of Testwiz?
Do you have a guarantee? What if I'm not
happy with Testwiz?
How
do I know if Testwiz will run on my web server?
How
do I install Testwiz?
Can
I have a demo copy of the application to try on my own computer before I
purchase?
I'm
a web developer with ASP.NET experience. Why should I purchase Testwiz instead
of writing my own software?
Why is Testwiz licensed by concurrent user rather than per-server?
Installation Questions
When I try to install the applicaion, I get an error message that "IIS" is not
installed.
When I try to install the applicaion, I get an error message that "ASP.NET" is
not installed.
When I try to access the application, I get a "page cannot be displayed. HTTP
500 - Internal server error" message.
When using the application, I get an
error message that I have exceeded the number of user licenses.
When using the application, I get an error message
that I am already logged in somewhere else.
Technical Questions
When emails are sent via the application, how come I never receive the emails?
What databases can be used with the
application?
Where can I get a copy of Microsoft SQL Server?
Miscellaneous Questions
Can I change the look and feel of the
entire application to match my corporate identity?
Pre-Sales
Questions
What
makes Testwiz better than other quality assurance management systems?
Testwiz has all the features you would expect in a world-class
Quality Assurance (QA) management suite yet is only a fraction of the price of
our competitors. You just won't find a more feature-rich QA suite at anywhere
near the price of Testwiz.
What makes Testwiz better than other
bug/issue tracking tools?
Testwiz provides all the features you'd expect for dectecting and tracking
bugs/issues, yet for the same price as many standalone bug/issue tracking
systems you also get the tools to manage your project requirements/scope and
test plans.
How many times
have you wished you could determine which bugs affect the most important
requirements, or been able to prove to a customer that all the requirements
have been fully tested, and that all bugs have been fixed. With Testwiz you can
now manage projects with this level of rigor, using just one integrated
application.
What makes Testwiz better than other test
management tools?
Testwiz provides all the features you'd expect for creating, managing and
executing user tests, yet for the same price as many standalone testing systems
you also get the tools to manage your project requirements/scope and track the
defects discovered during the execution of the tests.
How many times
have you wished you could prove to a customer that all the requirements have
been fully tested, and that all bugs have been fixed. With Testwiz you can now
manage projects with this level of rigor, using just one integrated
application.
Can I pay for the software using a
purchase order?
Yes. We gladly accept purchase orders. Please contact us at sales@testwiz.com
for more information.
Do you offer a discount for non-profit,
Government and academic institutions?
Yes. We offer a discount off our already low price for non-profit, Government
and academic institutions. Please contact us at sales@testwiz.com
for more information.
Can I pay for the software using a wire
transfer or ACH payment?
Yes. We gladly accept wire transfers and ACH payments. Please
contact us at sales@testwiz.com for
more information.
How will I receive my copy of Testwiz?
Once your purchase has been confirmed you will be logged into the secure
customer area of the website. This will contain the link to download the
software as well as the license key for the version you purchased.
Should you
ever lose your copy of the installation file or your license key, you can
always log back into the secure customer area to retrieve them. You will
automatically be entitled to one year of free upgrades, which will also be
posted to this secure customer area for download.
Do you have a guarantee? What if I'm not
happy with Testwiz?
We are so confident that you will be fully satisfied with our
software that we offer an unconditional, 30-day money back guarantee!
How do I know if Testwiz will run on my
web server?
Testwiz runs on any Windows web server that has Microsoft .NET framework
version 1.1 and ASP.NET version 1.1 installed. To know for sure, just ask your
system administrator or ISP if you have a Windows server with ASP.NET version
1.1 installed.
How do I install Testwiz?
Installing Testwiz is extremely simple, and generally takes less than 10
minutes. All that is required is to download the application, double-click on
the Microsoft Installer (.msi) file, follow the prompts, enter your license key
and database information and the installation wizard will do everything else
for you. In addition, the application comes with a thorough installation
document and installation demo that explains each step in great detail.
Can I have a demo copy of the application
to try on my own computer before I purchase?
In general, we prefer that you demo the application using our fully-functional
online demo, which enables you to try out all of the features of Testwiz.
However, if installing a local demo copy is essential to your evaluation,
please send an email to sales@testwiz.com,
and we will send you a demo copy to install on your own web server.
I'm a web developer with ASP.NET
experience. Why should I purchase Testwiz instead of writing my own
bug/issue-tracking and test management software?
With several thousand hours of development time invested in creating Testwiz,
you can purchase our time at pennies per hour. Plus, you get a proven solution
that has been put through our rigorous testing and validation processes.
The
alternative would be to start from scratch or reverse engineer our software.
But ask yourself how long it would take you to code an application like this.
Then ask yourself how much your time is worth. We think you'll agree that it's
worth more than a few pennies an hour.
Why is Testwiz licensed by concurrent
user rather than per-server?
One of the missions of Testwiz is to provide high quality software at an
affordable price to individuals, small businesses as well as large
corporations. By having different prices for different levels of usage we are
able to provide a solution that is affordable for every budget. For heavy
users, we offer an enterprise license that offers unlimited usage at a
unbeatable price.
Installation Questions
When
I try to install the application, I get an error message that "IIS" is not
installed.
On Windows Server installations, IIS is usually installed as part of the
factory configuration, whereas on Windows XP and 2000 Professional
installations, you typically need to manually add the components to the factory
configuration.
To check if
you have IIS installed, click Start > Settings > Control Panel >
Administrative Tools. Under the “Administrative Tools folder”, you should see
an icon for “Internet Information Services”. If you don’t see this icon, then
it means that you need to add IIS to your computer.
When I try to install the applicaion,
I get an error message that "ASP.NET" is not installed.
If you installed the .NET Framework after IIS then
ASP.NET is typically configured for you, but if you installed IIS afterwards,
then further manual steps may be necessary. To verify that ASP.NET has been
correctly configured, click on Start > Settings > Control Panel >
Administrative Tools > Internet Information Services to launch the IIS
administrative console.
Expand the
name of the web-server (marked as local computer), expand the “Web Sites”
folder, right-click on “Default Web Site” and choose the “Properties” link.
This will bring up the IIS configuration dialog-box. Then click on the
'Configuration' button to bring up the “Application Configuration” window. If
ASP.NET is correctly configured, you will see entries marked “.aspx”, “.asax”
in the “Application Mappings” portion of the window. If you don’t see those
entries, then ASP.NET needs to be configured for this web site.
When
I try to access the application, I get a "page cannot be displayed. HTTP 500 -
Internal server error" message.
If you receive the dreaded “IIS 500 Internal Error” webpage when you try and
access an ASP or ASP.NET application on the server, there can be a myriad of
causes. However a good first place to look for the cause is inside the Windows
Event Viewer, which stores all errors raised in the system.
When
using the application, I get an error message that I have exceeded the number
of user licenses.
Since Testwiz is licensed to organizations for a specific number of concurrent
users – unless they have purchased an unlimited
Enterprise
license – only a fixed number of users may be active at the same
time. So, for example if an organization has a five (5) concurrent user license
and a sixth user tries to log-in, they will be presented with an error box.
This means
that one of the other users who is already logged-in, needs to click the “Log
Out” button so that one of the concurrent licenses is freed for your use. If
the user has logged out by closing the browser, the system may not detect the
logout immediately. In this case, you can either wait 20 minutes for the user's
session to expire, or the other user can log back in, and then click the “Log
Out” link to immediately end his session.
When using the application, I get an
error message that I am already logged in somewhere else.
The system will prevent you logging on to the system with the same username at
the same time on multiple computers. This is to avoid the system getting
confused by a user trying to make contradictory actions at the same time. If
for any reason you do try and log in to the system when you already have an
active session in progress, you will be presented with an error box upon login.
You
have two choices: you can either click the “Log Out” link and try logging in as
a different user, or if you want to log-off any other active sessions (e.g. you
closed the browser and the session is still listed as active), simply click the
“Sign Off The Other Locations” link, and you will be logged in to the
application.
Technical Questions
When
emails are sent via the application, how come I never receive the emails?
The most likely cause of this problem is that the SMTP on the web server
hosting the application is not configured correctly. Please refer to the
install instructions for more details.
What databases can be used with the
application?
Testwiz can be run using Microsoft SQL Server 2000. A separate application is
provided with Testwiz 2007 known as "Project Administrator" which is installed
on the server. It is used to create, backup, delete
etc. new project databases as and when needed. In addition, future
versions of Testwiz will support additional database options such as Oracle,
MySQL, Sybase and DB2.
Where
can I get a copy of Microsoft SQL Server?
You can buy the standard, workgroup or enterprise editions from either
Microsoft or through your local Microsoft reseller.
Miscellaneous Questions
Can
I change the look and feel of the entire application to match my corporate
identity?
Yes. All look and feel of the client application can be changed by using Themes
provided in the application.
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